Disaster recovery is a process that starts before and continues long after the incident; it’s not just an overnight development. Over 30% of businesses directly impacted by the 2011 Queensland floods lost over $100,000; while it is as yet unknown how badly Queensland and...
Creating a modern workplace ready for change and action
IDEAS is an independent information service for people with disabilities, carers, and service providers. They use a variety of online platforms and channels to service their clients including website, web chat, SMS and call centre. Challenges After a recent change in their direction and...