Outsourcing your business’ IT requirements to a third-party provider will bring a host of benefits, such as reduced costs and increased uptime. If you are considering hiring a managed service provider (MSP) to take care of your organisation’s technical needs, you need to understand the different pricing models and rates service providers in Sydney offer.
Flexible MSP pricing models will allow you to customise the IT solutions and services you need to keep your business running within your budget.
What are managed IT services?
Managed IT services are a business solution that includes all of the components necessary to support and maintain your IT infrastructure. It is a broad category, and can include everything from IT service desk operations to cyber security and network support.
Depending on your business needs, managed IT services might range from basic in-house help to full-time staff. You may also choose from a variety of different service levels, such as on-demand or contract-based.
Types of managed IT services:
IT service desk: On-demand or ongoing support for helping with IT issues like support desk ticketing, monitoring systems, and network troubleshooting. It may also include related training and certifications.
IT security: Security support such as firewalls, intrusion detection systems, endpoint protection, data backup, and more. It may also include related training and certifications.
IT consulting: Consulting to help resolve specific issues, or make strategic decisions about digital transformation.
IT operations: On-site or remote support for day-to-day operations like server maintenance, upgrades, patching, and monitoring.
- Reduce need for in-house IT staff
- Avoid potential security issues and downtime that would disrupt your business
- Free up your employee’s time to focus on your business
- Reduced software and hardware licensing costs
Factors influencing MSP pricing
Your MSP will typically assess your technology and people before agreeing on a SLA. The more sophisticated your infrastructure is and the more services you require, the higher the price will be.
If you’re just starting out, you might choose only essential features that provide basic support, and later decide to increase to a comprehensive package with more advanced features.
Questions to consider:
- How complex is your tech?
- Do you have an in-house IT team to take some responsibilities?
- Does your industry have compliance regulations?
- Do you need partial or full managed services?
What services do MSPs offer?
In short, MSPs offer IT outsourcing services. This means they’ll handle a large portion of your IT management functions, including everything from equipment procurement to human resources management.
Services can include:
- 24/7 help desk
- Onsite and remote technical support
- System monitoring and maintenance
- Patch management
- Software updates and upgrades
- Hardware installation and upgrades
- Cyber security
- Network management
- Cloud services
- Unified communications
Basic IT services
Basic services provide an IT team to monitor your servers and networks and flag any problems. These generally cost between $70 and $150.
Mid-range IT services
Your business can make more savings with this model as the IT team provided to you will proactively fix issues as they appear. This option includes management and maintenance as well as monitoring, and can also provide you with backup and disaster recovery, strategic IT planning, and 24/7 support. You will pay anywhere between $50 and $200 for this option.
Fully managed IT service
This option is ideal for businesses that require advanced security solutions, cloud services, or fully hosted systems. Your MSP can monitor, maintain, and manage the entire IT environment for your business, which will generally cost upwards of $300 per user or per device.
Managed IT services pricing models
Australian MSPs provide several different pricing models, all approved under a service level agreement (SLA). In Australia, the average cost of IT services ranges between $50 and $300 per user, per month. With such a broad range, you will need to assess your needs before making a decision on your service model.
The most common models are:
This model provides an agreed-upon amount of service each month, and generally covers all the IT requirements of a business. Flat-rate IT support from an outsourced IT department is provided according to their SLA on a monthly, quarterly, or annual basis.
Per user, per month model
This type of model means you pay for each user, regardless of how much time they’re on your network. You may make significant cost savings if you have a small team, with multiple devices.
Per device, per month model
Your MSP will charge you on the number of devices in your tech environment, regardless of users or how often they are used. Server, desktop, and firewall maintenance will all attract different prices, but this may be a more cost-effective option if you employ a number of part-time people who use the same devices.
Find your managed IT service in Sydney
You can reduce costs and increase efficiency in your business by outsourcing your IT to a managed service provider. With RODIN’s expert IT team on hand to help troubleshoot any issues that arise, we can make targeted improvements to your IT infrastructure and security.
Talk to our expert IT team today about your business IT needs and reduce the risk of downtime in your business.