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Customer Success Story

Securing the Future: Rodin and Housing Trust’s Strategic IT Partnership

Introducing Housing Trust

Housing Trust is a dedicated, for-purpose community housing provider operating in the Illawarra region. They create opportunities, enrich lives, and build communities through secure, comfortable, and affordable rental housing. Housing Trust also connects tenants to essential support services and programs, partnering with regional organisations to uplift community well-being.

The Situation

Before partnering with Rodin, Housing Trust faced growing IT challenges. They experienced inefficiencies in the way technology was supporting their operations, which was compounded by outdated servers well past their lifecycle and under-supported IT. With a reliance on legacy ERP systems and a need for secure, efficient technology to support their operations, a comprehensive IT overhaul was required.

As Housing Trust continues to grow, the team realised the need for a proactive IT partner that could align with their mission and guide a strategic transformation.

“Rodin has consistently demonstrated proactive engagement and has gone over and above to understand our operations. They've worked with our executive team in terms of cyber security, managing risks and presented to our Board on risk and preparing for the future. Working with the Rodin team and Brendan as CIOaaS has been immensely helpful in supporting our internal operations and coordinating with our external providers from a systems/technology perspective. I am so pleased we made the decision to engage Rodin.”
Miranda Serkinic
Executive Manager, Corporate Services, Housing Trust

Enter Rodin

Housing Trust engaged Rodin’s CIO-as-a-Service (CIOaaS) and Secured Managed Services after a competitive tender process. Rodin began with a comprehensive ‘health check’ of Housing Trust’s systems, uncovering inefficiencies and risks such as over-reliance on outdated servers.

Through Secured Managed Services, Rodin enhanced security by integrating security and strategic enablement into Housing Trust’s IT, which included aligning foundational Essential Eight Maturity Model controls. CIOaaS drove the IT strategy and initiatives, such as the direction to take with replacing server hardware and enhancing Salesforce and Greentree functionality. CIOaaS also examined Housing Trust’s existing platforms and optimised their use to reduce the expenses and complexity of unnecessary platforms.

Rodin modernised communications by upgrading Housing Trust’s phone providers, SIP trunks, video conferencing, and internet services. Their proactive, comprehensive approach resolved continued IT challenges and strengthened Housing Trust’s infrastructure, positioning them for long-term success.

The Outcomes

Rodin’s partnership laid the foundation for long-term operational improvements at Housing Trust.

  • Enhanced security posture: Housing Trust gained a thorough understanding of their organisational risks and confidence in Rodin's ability to manage them effectively.
  • Strategic clarity: CIOaaS provides ongoing strategic guidance, enabling better decision-making across all IT and technology.
  • Cost savings: Consolidating outdated servers and eliminating unnecessary expenses optimised Housing Trust’s IT budget.
  • Improved productivity: Housing Trust embraced tools like Microsoft Teams to streamline communication and reduce reliance on email.
Rodin’s proactive support also went beyond the expected, with the team drafting essential policies, participating in board meetings, and resolving problems outside business hours.

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