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Customer Success Story

Catering for Success: How Rodin Delivered Strategic Solutions for QCC’s Expansion

Introducing QCC

Established in 1957, QCC marks its 66th year in 2024 as a leading force providing non-food services to the hospitality industry. QCC supports hotels, restaurants, caterers, clubs, pubs, and stadiums with an exhaustive range of products, from kitchen essentials to front-of-house supplies like cutlery, crockery, and glassware. Their one-stop-shop model has propelled their growth, with four physical locations across New South Wales and Queensland while servicing clients nationwide. Their blue-chip customer base and team of 110 dedicated staff underscores their successful business model.

The Situation

QCC’s journey of expansion and growth generated a unique set of challenges, particularly with IT infrastructure and management. They recognised the need for larger, more sophisticated facilities, including a significant relocation project in Queensland resulting in a move to a materially larger greenfield. This big move included specific IT requirements across data, communication systems, Wi-Fi and internet connectivity. QCC also required the project to be completed with minimal downtime, as they could not afford to lose operational continuity in an industry that demands seamless service.

"We've been working with Rodin for quite some time now, and they've been a key strategic IT partner to QCC, working alongside us as we've continued our growth trajectory. The relationship is built on transparency and integrity. We know they're reliable, they've got our back, and they'll dot the I's and cross the T's. They understand our level of expectation and, to their credit, they execute in accordance with those expectations. It's a true partnership where they are always thinking outside the square, keeping abreast of new developments and advancements pertinent to our business."
Kevin Jacobson, Chief Financial & Operating Officer, QCC

Enter Rodin

QCC chose Rodin as their managed IT service provider. Our methodology focused on understanding QCC’s specific needs and offering customised solutions rather than generic fixes. We took a proactive and strategic approach to IT management that addressed QCC’s concerns over maintaining business continuity and operational efficiency. Our project management capabilities became particularly relevant during the major relocation project, where we orchestrated a seamless transition to the new facility that minimised disruption.

The Outcomes

Rodin and QCC’s partnership yielded remarkable outcomes with the key achievements including:

  • Successful IT setup and transition during the Queensland relocation, with operational continuity maintained from day one in the new facility.
  • Enhanced server capabilities and integration with third-party systems, supporting seamless operation and communication across departments.
  • Robust Wi-Fi networks and internet connectivity solutions that facilitate smooth business operations in warehouse and office spaces.
  • Continuous improvement in IT systems, aligning with QCC's growth trajectory and evolving business needs.

This partnership fostered a cultural and operational shift within QCC, enabling them to embrace technological advancements confidently. Rodin’s role extended beyond mere IT support; we provided essential training and guidance, empowering QCC’s staff to utilise the new systems and processes efficiently.

Take your IT infrastructure to the next level today with Rodin