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Our New Support Portal!

Posted
For those of you that have used our support portal, you had probably noticed it resembled something from the 90’s before Google was even a thing. Pretty bad for an IT company right?
 
So we set out to do something about that. And after a long road of testing different options and a global pandemic, we have finally launched our new portal!
 
If you want to dive right in and take a look, head to https://support.rodin.com.au and click the ‘Help Desk Portal’ button. You can always get to this page from our main web site by clicking ‘Get Support’ in the top right hand corner.
 
We will be expanding the options for ticket submission over the coming months, to ensure we are getting the right information from the very beginning and to help our team get things sorted as quickly as possible for you!
 
The questions asked when logging a new ticket can be customized to suit your individual company requirements, meaning we can ensure your staff are providing the answers to the questions that you need asked. If you have specific requirements when creating a new account for example, we can enforce that these items are filled out before taking action on the request. 
 
 
What’s New?
 
1. The first thing you will notice is the site has a modern look and feel. It works in any browser and is mobile friendly, so if you are stuck and need to log a ticket from your phone, you can!

2. We have linked your Microsoft 365 accounts to the platform, allowing ‘Single Sign On’ to the platform. In English, that means from the login screen you can click ‘Sign in with Microsoft’ and assuming you are already logged in to Office 365, you will be taken straight to your account. Otherwise, you will need to enter your email address and password and you will be logged straight in. Should you have issues, or if you just love having 1000 different accounts for everything online, you are welcome to use the Sign Up button and create a dedicated account.

3. It’s easier to use! Creating a new ticket is nice and quick, guiding you through what we need to get your request sorted as quick as we can. You can look up previous tickets you have logged, see their status view and add comments and attachments as needed. 
 

4. It supports multiple companies. If you are an IT contact for multiple companies with us, previously you needed an account per company to access those records. Now, when logging in, you will be prompted on which company you would like to access.

We hope you enjoy using our new portal. If you have any suggestions on how we can make the portal better, we would love to hear them! Send us an email at support@rodin.com.au and we will ensure your request is passed through to the team.