For those of you that have used our support portal, you had probably noticed it resembled something from the 90’s before Google was even a thing. Pretty bad for an IT company right?
So we set out to do something about that. And after a long road of testing different options and a global pandemic, we have finally launched our new portal!
If you want to dive right in and take a look, head to
https://support.rodin.com.au and click the ‘Help Desk Portal’ button. You can always get to this page from our main web site by clicking ‘Get Support’ in the top right hand corner.
We will be expanding the options for ticket submission over the coming months, to ensure we are getting the right information from the very beginning and to help our team get things sorted as quickly as possible for you!
The questions asked when logging a new ticket can be customized to suit your individual company requirements, meaning we can ensure your staff are providing the answers to the questions that you need asked. If you have specific requirements when creating a new account for example, we can enforce that these items are filled out before taking action on the request.
What’s New?
1. The first thing you will notice is the site has a modern look and feel. It works in any browser and is mobile friendly, so if you are stuck and need to log a ticket from your phone, you can!