How to handle suspicious emails

Post box - Letter box

SPAM emails are an unfortunate fact of life. No matter how good your spam filtering service is (and we are now used to filters with 99.99% spam removal rates) some undesirable emails are going to reach your inbox.

Not all spam emails are harmless – some have the potential to infect your computer, and cause problems with your computer network .

If you receive a suspicious email, the key things to do are:

  • Don’t click on links or attachments. In almost all cases the only way you can create an infection is by clicking on something.
  • Look at who is sending the email. If it is a person you know, look at the subject or body of the email to see if it looks like a valid email sent to you by the known sender.

If you believe the email is not legitimate you should follow the procedures that apply in your business for identifyng an email as spam. This may involve simply dragging the email to your Junk folder, or you may need to forward the email to a specific address.

If the worst has happened, and you think you have clicked on a malicious link and your computer may be infected, the first thing you should do is contact your I.T. helpdesk. Infections can be removed, but the key to minimising the disruption is to act quickly.

Subscribe to Our Newsletter

Sign up to receive all the latest news updates straight into your inbox.