Break/fix vs managed services-how much can you save?

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When looking to expand or change the way they run, most businesses will first look to which option will save them more. It’s prudent and practical: money saved in one area is money spent in another.

IT is one of the leading pillars of running a business today; no company can survive long without a strong online and digital presence. However, when something goes wrong with your IT systems, or you need expert upgrades and updates, where do you turn – break/fix or managed services? Which is the best – and most cost-effective – IT support you can give your business?

What are break/fix services?

As the name implies, break/fix services are called upon only when something goes wrong with your IT infrastructure and you need to hire a specialist to fix the issue. They charge an hourly rate to remedy the problem, and once completed, the business between your business and theirs is complete with no further expectations from either side.

This approach means you get IT services only when you decide you need them, whether it’s hardware installation, software upgrades, or network repairs.

Pros of break/fix:
Cons of break/fix:
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What are managed services?

Managed service providers (MSPs) take a proactive approach to IT management and maintenance. The terms of the subscription are detailed in a service-level agreement (SLA) and usually includes remote proactive monitoring and maintenance of your IT systems and servers. Some businesses also choose to include advanced cybersecurity services, or cloud management.

According to Clutch, 59% of IT providers have moved from offering break/fix services to only managed IT services while others are providing both models.

Pros of managed services:
Cons of managed services:

Which model will save you more?

Choosing which IT services model to go with will largely depend on your budget allowance and IT needs. Many SMBs prefer to utilise break/fix services as their IT infrastructure doesn’t require ongoing remote maintenance and monitoring, or they simply cannot justify the monthly fee.

However, managed IT services will, in the long run, save you money. A flat fee is well worth having the stress of IT management taken off your hands: it will boost your efficiency, productivity, and minimise your downtime – all of which works in your favour and attracts customers to your business.

If you’re ready to save and want to start working on an IT support plan customised to your business, talk to the IT experts at RODIN today and discover how they can help you save money and thrive in your field.

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