Shift the focus.
We manage your systems so you can focus on your business.
The design and support of your business systems are at the core of RODIN – we strive to maximise productivity, whilst managing risk and minimising issues.
How do we do that?
- 24×7 Helpdesk Service – available to any staff for contact
- Unlimited onsite, phone and remote access technical support to your office locations
- Unlimited system administration covering all your systems
- Guaranteed service and response levels
- Continuous system monitoring
- Patch Management
- Real time updates, reporting and customer portal access
As a single point of contact for all your IT needs, this mitigates any risk of who will take ownership of issues if they arise.
In fact, you know we are doing a great job when we’re almost invisible to the organisation, just quietly working behind the scenes to deliver high levels of uptime, and continuous levels of service to your organisation.
Prevention is the best cure, and as part of our Managed Business Service offering, we include strategic planning for your infrastructure around your business plans. If your business is planning to grow, it’s important that your network and infrastructure are able to scale and deliver, without excessively high cost implications to your business. Technology is also ever-changing so it’s important to align with your business needs, you have the best technology solution available to you as part of this process.
Managed Services also shifts the focus of your IT management from reactionary to strategy and productivity. Having high levels of visibility into your systems through continuous monitoring means that we are able to identify and resolve issues early, before they become a larger issue that impacts the business.
Ultimately our goal is for the RODIN managed business services team to become an extension of your own team, and seamlessly integrate into your day to day operations.
At RODIN, we make the helpdesk available to everyone in the organisation and anyone can log a ticket 24 hours a day, 7 days a week. Helpdesk issues can range from the standard password reset, through to more complex networking or hardware related issues.
By engaging our helpdesk services, you continue to streamline your systems and have access to the best experts to efficiently troubleshoot and resolve any issues that may arise.
Visibility is one of the key benefits from our helpdesk tool, including monthly reporting showing trends such as ticket types, and response times.
With our dedicated online portal, you’re able to log tickets and track their progress in real-time, providing high levels of visibility across the organisation. You’re also able to see a summary of all open tickets, along with their status and priority.
Support to your environment is available via a multitude of channels, including phone, email, remote control or in person. Escalation points are incorporated into the helpdesk service agreement, ensuring the right people within your organisation know exactly what is going on before something becomes a business critical issue.
Helpdesk support can be integrated into your environment a variety of ways, whether it be providing full helpdesk support, or allowing you to leverage our best in class ticketing system for self management with escalation points into RODIN for specialist support. It’s all about the finding the best support levels that work and support your organisation.
With high levels of staff retention within RODIN we are able to offer consistent levels of service and invest regularly in staff skills development. This, in turn, results in ongoing high quality service levels into your organisation as the support staff become highly integrated with your systems and staff over time.