How Can We Help?

Xelion 8 iOS app

You are here:
< All Topics

1. Installation of the Xelion 8 app for iOS

The iOS application can be found in the app store by searching for Xelion 8

There is also a link at https://softphone.xelion.com/

2. Open the Xelion 8 app for the first time

When the app is opened for the first time, you will be asked a number of questions regarding access to your contacts, sending messages and data analysis. OK/Allow must be clicked on the first two questions for the Xelion 8 app to function properly. The latter is optional, but the more data we receive, the better we can analyze and improve the operation of the app.

You must then log in. This can be done in 2 ways:

  1. Log in via Community (SMS)

  2. Log in manually

2.1 Log in via Community (SMS)

Before you can use the Xelion 8 APP, you must log in once. The most useful thing is to give your mobile number to your Xelion administrator. The administrator can add you to the Xelion Community.
Once this is done, simply enter your mobile number and click on the white arrow in the blue box. You will then receive an SMS with an authorization code. Fill this in and press the white arrow in the blue box again. The Xelion APP will now be provided with the settings that you previously had to enter manually. Do you still want to fill this in manually? No problem, click on manual login? and read the next chapter.

2.2 Manually log in to the app

Username & password: These are identical to the details you use to log in to the softphone. You received this from your Xelion administrator.
Phone number: Enter the mobile number of the smartphone on which you are trying to log into the app. The calls sent to the app via Xelion 8 are delivered to this.
Host: Enter the host name of the server here. You received this from your Xelion administrator.
Tenant: Under tenant, enter the tenant name. You also received this from your Xelion administrator.

3. Use the App

By default, the app opens with the message box shown below.

This overview contains the history of the last communication and the following items:

  1. Status display
    Your status and possibly photo are displayed here. If you click on this you will go to the settings where you can adjust this status.

  2. Connections bar
    The connections bar shows the connections you participate in. By clicking on a connection you can see which calls have been made with that connection. The default setting is Me , which means that all communication on the primary connection is shown.
    The round dot with a number in it indicates how many unread/unanswered communications there are.

  3. Communication overview
    This contains the history of the last communication. At the front is an image of the contact (if available). In addition, the name of the contact and the status of the last contact or the last line in the chat/text message. At the back is the time or day of the last contact.
    The round dot with a number in it indicates how many unread/unanswered communications there are with that contact.

  4. Message box
    This button returns you to the message box where the history of the last communication is displayed.

  5. Dialer
    This allows you to start all communication, telephone, chat and text messages. More about this in the chapter Starting communication

  6. Attendance
    Opens the attendance list in which the status of the colleagues is shown. More about this in the Presentation chapter

  7. Favorites
    Opens the list of favorites, colleagues and/or other people from your address book. More about this in the Favorites chapter

  8. More
    Opens the settings. More about this in the More chapter

3.1 Start communication

To start a conversation, click on the Dialer icon at the bottom and the dialing window shown below will open.

  1. The recent contacts
    By clicking on a recent contact, a pop-up opens and this contact is called on the last number called. This can still be changed as long as the green status bar is running. It is also possible to pause the bar by pressing the pause button or cancel the call by clicking on the cross.

  2. Keyboard
    By clicking on the keyboard icon, the keyboard appears.

  3. Done
    By clicking Done the keyboard disappears.

  4. Numeric keypad
    Telephone numbers or parts thereof can be entered here. As soon as a number is displayed, the option to call the number entered appears. If the number is part of an existing contact, that contact will also be displayed so that they can also be called.

3.2 Transfer

When you receive an incoming call or make an outgoing call, you can transfer this call. This goes as follows:

  1. During the conversation, click the Transfer button.

  2. In the dialing window, choose who you want to transfer and call.

  3. In the conversation window, click the Transfer button again.

  4. Click on the person you want to transfer the first call to.

4. Options

4.1 Presentation

Under Attendance you will find the attendance list. Here all users are displayed with their status.
If you are looking for someone specifically, you can enter the first letter(s) of the name.

4.2 Favorites

Under Favorites you will find your favorites, these are the same favorites as you have in the softphone.

To use a favorite, click on the desired favorite and then click on the icon of the desired action.

Adding a favorite is done by clicking on the plus at the top right, select a contact and it will be added to the list of favorites.

Removal is not yet possible.

4.3 More

Under More are Settings and About .

Various settings can be adjusted under Settings . More about this in the settings chapter .

Under About you will find all kinds of information about the app and its use. More about this in the About chapter

4.3.1 Settings

Under Settings you will find the following items:

  1. Account
    Under Account you will find the current account settings and the option to log out.
    You can find an explanation about this under account

  2. Status
    At status you can view and change the current status. Click on it to change it. The color of your status at the top right will change accordingly. The meaning of the different statuses can be found in the status chapter .
    Here you can also enter a personal message that your colleagues can see.

  3. Participates: Participates
    shows which connections you participate in. You can also make changes here by tapping on this. You will find further explanation about this in the Participates chapter

  4. Active devices
    Under Active devices you can see which device is active and by tapping on it you can also make changes. More about this in the active devices chapter

  5. Call routing
    With Call routing it is possible to forward calls to a number.
    Please note that all calls are forwarded, even if you participate in group connections.

  6. Call Strategy
    Here you can choose the calling strategy you want to use. The different options are discussed in the calling strategy chapter.

4.3.1.1 Account

Under Account you will find information that may be useful to the administrators or our developers and you will find the option to log out.
Here are the following items:

  1. Account status – This contains the status, photo and username as seen by other users.

  2. Username – Username used to log in

  3. Hostname – name of the server logged in to.

  4. Tenant – name of the tenant logged in to.

  5. Mobile number – Number used for Call Forwarding and Call Back

  6. Log Out – This can be used to log out of the app. This is only necessary if another user wants to log in to the app. Otherwise, you can set the device to do not disturb.

4.3.1.3 Participates

Under Participates you can see which connections you participate in and how to dial out.

  1. Incoming – Here you can see which connections you participate in and which you do not. By transferring the switch behind a connection, you can determine whether or not you participate in a connection.
    In the example above, there is participation in the connections IT Department and Me (personal connection).

  2. Outgoing – Here you determine how you dial out.
    Use the top line to select the connection you are using to dial out. In this case the personal connection.
    The bottom line determines the number display (standard or anonymous)

4.3.1.4 Active devices

At Active devices you can determine which devices should ring and which should not. In the example above, Freek’s softphone and landline do not ring, but the smartphone does.

4.3.2 Over

Under About you will find information that may be useful to the administrators or our developers.
Here are the following items:

  1. Application Version – The version and (build) of the application

  2. API Version – Version of the server API

  3. Server Version – Version of Xelion on the server

  4. Tracing Logs – Opens a tab to show detailed information about the operation of the app and possibly forward it to an administrator or Xelion.

5 Additional information

5.1 Status

Below are the statuses that you can set and what consequences this has for your accessibility.

 

Status

To be called

Chat

Automatically

✅ (provided you are logged in to the softphone)

✅ (provided you are logged in to the softphone)

Available

Not available

Do not disturb

Shortly absent

Absent for a long time

 

Message

5.2 Calling strategy

 

Direct

When you use “Direct” you call the desired number directly from the SIM card. The Xelion server is not involved in this conversation. It will therefore not be possible to use functionalities of the Xelion server during this conversation. The costs of this call are charged to the subscriber holder of the SIM card.

Call back

When you use this strategy and subsequently give a call command via the Xelion app, the Xelion server will first call the mobile number of the end user (the app user). It will then call the desired number after the call to the end user has been successfully recorded.
In this way, the subscriber holder of the SIM card does not pay any costs and the subscriber holder of the trunk on the Xelion server pays the “follow-up costs” (from server to receiver).

Call forwarding

When you use “Call forwarding” you are using automatic forwarding after call selection. This means that when you instruct the app to call a number, the app calls the forwarding number of the Xelion server and immediately calls the dialed number. This allows you to call the receiving party with your business telephone number displayed.
In this way, the subscriber holder of the SIM card pays the costs of the SIM card to the Xelion server and the subscriber holder of the trunk on the Xelion server pays the “follow-up costs” (from server to receiver) of this call.

WebRTC (via internet)

When you use “ WebRTC ” you call via the internet. This can be via WiFi or your mobile provider’s network (4G or 5G).
Please note: the SIM card provider may charge additional costs for further data use (from the app to the server) and the subscriber holder of the trunk on the Xelion server will pay the “follow-up costs” (from server to receiver).

[arrow_forms id="12763"]
Was this article helpful?
0 out Of 5 Stars
5 Stars 0%
4 Stars 0%
3 Stars 0%
2 Stars 0%
1 Stars 0%
5
How can we improve this article?
Please submit the reason for your vote so that we can improve the article.
Table of Contents