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Xelion 8 Android APP

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1. Open the Xelion 8 app for the first time

When you open the Xelion 8 app for the first time, you must agree several times to the permissions that the app requires. You must give permission for the following three things:

  • Manage calling and phone calls

  • Access contacts

  • Access photos, media and files on your device

Calling and managing phone calls is necessary to make incoming and outgoing calls. Accessing contacts is necessary because you can also use your local phone book for outgoing calls. In addition, Xelion creates a contact in your local address book called “Business call via Xelion” for incoming calls. This registration is necessary to process the notification of caller information on your device. To use attachments, access to photos, media and files on your device is required to send and receive attachments with the app (chat functionality). Finally, press OK to log in.

2. Log in to the Xelion 8 app

To gain access to the Xelion 8 app, you must log in.
This can be done in two ways, described below.

2.1 Log in via Community (SMS)

Before you can use the Xelion 8 APP, you must log in once. The most useful thing is to give your mobile number to your Xelion administrator. You can add this administrator to the Xelion Community.
Once this is done, simply enter your mobile number and click on the white arrow in the blue box. You will then receive an SMS with an authorization code. Fill this in and press the white arrow in the blue box again. The Xelion APP will now be provided with the settings that you previously had to enter manually. Do you still want to fill this in manually? No problem, click on manual login and read the next chapter.

2.2 Manually log in to the app

Username & password: These are identical to the details you use to log in to the softphone. You received this from your Xelion administrator.
Mobile number: Enter the mobile number belonging to the smartphone on which you are trying to log in to the app. The calls sent to the app via Xelion 8 are delivered to this.
Hostname: Enter the hostname of the server here. You received this from your Xelion administrator.
Tenant: Under tenant, enter the tenant name. You also received this from your Xelion administrator.

3. Use the app

The app opens by default with the communication overview shown here.

This communication overview contains the following items.

  1. Start communication
    Here you can start all communication, telephone, chat, text message and video. More about this in chapter  3.1 Starting Communication

  2. Menu display
    This opens the menu with Statistics, Attendance, Calls, Video Calls, Todo, Favorites and Settings below.

  3. Search function
    You can use the search function to search your communications.

  4. Connections bar
    The connections bar shows the connections you participate in. By clicking on a connection you can see which calls have been made with that connection. The default setting is Me , which means that all communication on the primary connection is shown.

  5. Status display
    Your status and possibly photo are displayed here. If you click on this you can easily change your status. The meaning of the different statuses can be found in the status chapter . You can also see which connections you participate in and, if necessary, easily enter or leave a connection by moving a slider. (The slider to the right means that you are in the connection, to the left means that you are not in the connection. ) In the example below, the person is in his personal connection (Me) and in that of the IT Department, but not in the Main issue of Demo BV


    You can also see here which connection you are calling from . So you can easily change identity here when you call someone. In this example, the person calls out with his personal connection (Me). This can be changed by moving the ball to another connection.

  6. Communication Status
    The communication status turns blue when a call or message is unanswered/unread. The answered calls and read messages are grayed out.

  7. Date/Agenda
    This opens your agenda. Here you can see all your appointments, but also make new ones. On the Others tab, you can see when you last contacted others. More about this in chapter 3.4 Agenda


Explanation of the communication overview: All most recently received communications from one contact will be displayed here.
Explanation: If you have received a call from Anita Bellafonte and subsequently received a chat, only the chat will be shown. Click on the photo of the contact to view all communications.

3.1 Start communication (with your Xelion and smartphone address book)

To start a call, click on the telephone receiver circled in blue. The selection window shown here will then open.

  1. The search function
    Here you can enter part of a name or telephone number and then select the correct contact and then start a conversation in the desired way.

  2. The recent contacts
    The most recent contacts are displayed automatically. Click on a contact and 6 icons will appear. Click on one of these icons to perform an action.
    The meaning of these icons is as follows:
    a – call
    b – chat
    c – text
    d – open calendar
    e – view contact details
    f – start video call

  3. Numeric keypad
    Allows you to enter a telephone number. If the entered number is already in the phone book, the contact will appear there. Recently called numbers may also appear in the list that are not yet in the address book. Select the number or contact you want to start a conversation with and click on the icon that indicates how you want to start the conversation.

  4. Sender ID
    At the bottom of the screen you can choose which telephone number you use to call out. There is also the option to call out anonymously.

3.2 Transfer

When you receive an incoming call or make an outgoing call, you can transfer this call. This goes as follows:

  1. During the conversation, click the Transfer button.

  2. In the dialing window, choose who you want to transfer and call.

  3. In the conversation window, click the Transfer button again.

  4. Click on the person you want to transfer the first call to.

3.3 Chat & SMS

There are several ways to send a chat or text message:

  1. From the communication overview you can click on one of the recent messages, then click on the options at the top right and choose chat or text message . You can also enter a chat message at the bottom.

  2. By clicking the start communication button and then choosing the appropriate contact for chat or SMS .

When the chat window is open, you can easily send messages by typing a message at the bottom and then clicking send .

Send attachment.

It is also possible to send photos, files or a recorded text in the chat.
Click on the paperclip or on the photo camera .
The paperclip opens a menu with three choices: camera , file and microphone .

The photo camera immediately starts the camera so that you can take a photo and send it immediately.

The file allows you to send files such as images, videos and documents.

The microphone gives you the option to send a piece of spoken text. Please note that recording starts immediately as soon as you click on the microphone and stops when you let go. The recorded piece will then be sent immediately.

3.4 Agenda

When you click on the date in the overview screen, it opens by default with the weekly overview shown here on the left. It is also possible to only see all appointments. To do this, click on the agenda icon and then on Schedule . Then see the overview shown on the right. To return to the weekly overview, click on the agenda icon again and then on Week.


3.4.1 Add appointment

To add an appointment:

In the weekly overview, click on an empty spot in the agenda, then the window shown on the left will open.

  1. Give a name to the appointment.

  2. Determine the date and time and any repetitions.

  3. Add people to the appointment.

  4. Indicate whether it is Internal or External and what the status of the people participating in the appointment is at the time of the appointment.

  5. Give a description of the appointment.

  6. click save.

3.4.2 Edit/delete appointment

By clicking on an appointment you open the details. There you can edit the appointment and then click Save to save the changes. Here you can also delete the appointment by clicking Delete .

4. Menu options

The Xelion has a button at the top left for the menu display, which opens the menu shown on the left.

Items of this menu are:

  1. Filters

  2. Recently opened

  3. Statistics

  4. Presence

  5. Conversations

  6. Video Conversations

  7. All

  8. Favorites

  9. Institutions

4.1 Filters

Using filters you can make a selection of the data you see in the communication overview. By default you see everything.
However, you can filter by Missed Calls Only

4.2 Recent Opens

Under Recently opened you will find the contacts with whom you have recently been in contact. By clicking on one of these contacts you will get an overview of all recent communications you have had with this contact.

4.3 Statistics

Under statistics you will find the statistics/wallboards of connections.

When you open this for the first time it will be empty.

 

Icon

Name

Explanation

Add

If you click on this you can add the statistics of connections to which you have the rights

To delete

Removes the statistics of the connection that is currently displayed

To elect

This dropdown button allows you to switch between different statistics that you have added

Refresh

The statistics are not updated automatically, they are retrieved when you open the statistics. Click here to refresh the statistics

 

At the bottom of the statistics are which agents are logged in to a connection with the following information:
in – the number of incoming calls made
out – the number of incoming calls made
all – the total number of calls made
g.gt – average call time, average time per call.

4.4 Presence

Under Attendance you will find the attendance list. Here all users are displayed with their status.
If you are looking for someone specifically, you can enter the first letter(s) of the name.

4.5 Conversations

Under Conversations you will find the list of active conversations.

4.6 Video Calls

Under Video calls you will find the list of available rooms to make a video call.

You can add a room by clicking on the plus . Give the room a name and click Save.

You can participate in a room by clicking on the room.

NB this feature is not yet available in the Android app, but will be available as soon as possible.

4.7 All

Under Todo you will find your personal to-do list. These are notes you made for yourself. In the example below, Burt’s note does not appear on Burt’s to-do list.

Adding an item is done by clicking on the plus at the bottom right, select a contact. An empty todo is now created. click on the empty todo to edit it and then click Save to save it.

Editing an item is done by clicking on the item. Edit the text and click Save .

You can delete an item by clicking on an item for a long time. You will then be asked if you are sure you want to delete it. If so, click OK , otherwise click Cancel .

4.8 Favorites

Under Favorites you will find your favorites, these are the same favorites as you have in the softphone.

To use a favorite, click on the desired favorite and then click on the icon of the desired action.

Adding a favorite is done by clicking on the plus at the bottom right, selecting a contact and it will be added to the list of favorites.

You can delete a favorite by clicking on an item for a long time. You will then be asked if you are sure you want to delete it. If so, click OK , otherwise click Cancel .

4.9 Settings

Under Settings you will find the settings of the application. Here you can adjust your status and calling method, among other things. Below we will briefly discuss the settings.

  1. Status – Under status you can view and change the current status. Click on it to change it. The color of your status at the top right will change accordingly. The meaning of the different statuses can be found in the status chapter .

  2. Your personal message – Use this to adjust your personal message. which is visible to your colleagues.

  3. Forwarding – If you enter a telephone number when forwarding and check the box, all your calls will be forwarded to that number. This can be useful if you do not want to be disturbed somewhere but still want the phone to be answered.

  4. Missed calls to – Here you can use a dropdown menu to choose what should happen to the calls that you cannot answer. The options are: Do not answer, Voicemail and Choose connection. If you do not answer, the caller will receive a busy tone. With Voicemail, the caller is forwarded to voicemail. At Choose connection you can choose a connection to which the call should be transferred.

  5. Caller ID – Here you can indicate whether you want to provide a number when you call outside. The number provided depends on the connection you use to call outside. This connection can be adjusted in the status display at the top right.

  6. Calling strategy – Here you can choose the calling strategy you want to use. The different options are discussed in the Calling Strategy chapter.

  7. VoIP Status – If VoIP (via the internet) is chosen for the Call strategy , the status of the connection between the app and the server will be displayed here.

  8. Mobile number – This mobile number is used for the calling strategy “ let Xelion call” then the server calls this number before the call is set up to the chosen number.

  9. Set as default dialer – Here you can see whether Xelion is the default dialer. If the check box is checked, all incoming telephone calls will be answered by Xelion. If the check mark is not already there, you can place a check mark here. Then the menu for the standard apps opens. You can choose here whether you want Xelion as the default dialer or another app.

  10. Other settings – Opens the menu with other settings. It is advisable not to adjust these settings without consulting your Xelion administrator. Here you will also find the log files that can be used to solve any problems. When the Xelion administrator requests this, you can forward this via Other settings → Push logs → send by email . These log files are then sent to any desired address via the locally configured mail client.

5. Additional information

Below you will find some additional information about some items.

5.1 Xelion Dialer

Our app has a new calling screen! Completely new and completely in the style of the current Xelion 8 generation apps. When you use the Xelion dialer, “waiting for call confirmation” is no longer necessary.

Next to this is the Xelion dialer. A dialer is a display screen of incoming or outgoing calls. This particular image shows the display of an incoming call. This view shows:

  1. Active Call – Shows the active call, including an image of the caller (if present)

  2. Information – Shows information about the conversation; the sequence number of the call, the duration, name and number of the caller..

  3. Hang up – end the call

  4. On hold – Place the call on hold, for example to make a consultation or transfer

  5. Transfer – Transfer the call, more about this in the Transfer chapter

  6. More – Below you will find the options Inform Colleague, Add Todo and Alternatives
    Inform Colleague – Send a message to a colleague.
    Add todo – Create a todo on your todo list, with this contact.
    Alternatives – Under alternatives you can choose to Call, send a message or text message.

  7. Mute – Mutes the microphone, so that people can no longer hear you, but you can still hear them.

  8. New Call – Start a new call, the current call will be automatically put on hold.

  9. Earphone – Change audio device, for example to the speaker or a headset.

  10. Keypad – To use the numeric keypad during the call. For example in a selection menu.

6.1 Status

Below are the statuses that you can set and what consequences this has for your accessibility.

 
 

Status

To be called

Chat/sms

Loginstatus Softphone

✅ (provided you are logged in to the softphone)

✅ (provided you are logged in to the softphone)

Available

Not available

Do not disturb

Appointment

Shortly absent

Absent for a long time

 

6.2 Calling strategy

 

Forwarding via Xelion (forwarding calling

When you use “Forwarding via Xelion” you use automatic forwarding after call selection. This means that when you instruct the app to call a number, the app calls the forwarding number of the Xelion server and immediately calls the dialed number. This allows you to call the receiving party with your business telephone number displayed.
In this way, the subscriber holder of the SIM card pays the costs of the SIM card to the Xelion server and the subscriber holder of the trunk on the Xelion server pays the “follow-up costs” (from server to receiver) of this call.

Have Xelion call

When you use this strategy and subsequently give a call command via the Xelion app, the Xelion server will first call the mobile number of the end user (the app user). It will then call the desired number after the call to the end user has been successfully recorded.
In this way, the subscriber holder of the SIM card does not pay any costs and the subscriber holder of the trunk on the Xelion server pays the “follow-up costs” (from server to receiver).

Call directly (not via Xelion)

When you use “Direct Call” you call the desired number directly from the SIM card. The Xelion server is not involved in this conversation. It will therefore not be possible to use functionalities of the Xelion server during this conversation. The costs of this call are charged to the subscriber holder of the SIM card.

VoIP (via internet)

When you use “VoIP” you call via the internet. This can be via WiFi or your mobile provider’s network (4G or 5G).
Please note: the SIM card provider may charge additional costs for further data use (from the app to the server) and the subscriber holder of the trunk on the Xelion server will pay the “follow-up costs” (from server to receiver).

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