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Windows 10 Quick Assist

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Microsoft Quick Assist is a tool that enables you to receive or provide assistance by allowing two people to share a computer over a remote connection. Using these tips, you will learn how to log in and use for you to have a remote session with your support or with your colleague.

How to open Quick Assist

  1. Click on Start button.
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  1. Select Windows Accessories.
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  1. Select Quick Assist.
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Tip: you can also type Quick Assist on the search bar.

Quick Assist has two options: Get assistance and Give assistance.

  • Get assistance – this is the option that you need to select if you need assistance on your computer.
  • Give assistance – select this option if you will be helping or providing support, and it will generate a code. This code should be provided to the user to start the remote session.

How to use Get assistance

  1. Open Quick Assist, type the six-digit code under Get assistance, then click Share screen.
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  1. Click Allow (make sure the name matches the person giving assistance). This will start the remote session.
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How to use Give Assistance

  1. Open Quick Assist, Click on Assist another person under Give assistance.
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  1. Login using your company email address.
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  1. It will show the six-digit security code, then share it to the person receiving assistance.
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Note: The code must be entered before the timer expires. The code is valid for 10 minutes.

Learn more about Quick Assist:

Introduction to Quick Assist

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