How Can We Help?

What to do when you can’t receive group emails

You are here:
< All Topics

Are you part of a group email but not receiving emails being sent to it? Here’s a quick fix that you may follow to resolve it.

Step 1: Check if you are subscribed to the group

Do the following steps to check if you’re subscribed to the group conversation:

  1. Under Groups in Outlook, click the name of the group you would like to check.
Product design - Product
  1. Click Group Settings, then select Edit Group.
Product design - Product
  1. On the Edit group dialog box, scroll down to see Subscription. Tick the box under Subscription then click Save to apply settings.
Microsoft Teams - Outlook on the web

Step 2: Follow in Inbox

You may do the following steps in Outlook desktop app or Outlook Web App (OWA).

Outlook desktop app

  1. Under Groups in Outlook, click the name of the group you would like to check.
Product design - Product
  1. Click All Email and Events under Follow in Inbox.
Product design - Product

Outlook Web App (OWA)

  1. Go to https://outlook.office.com then sign in using your work or school email.
  1. Scroll all the way down on the left navigation link to see Groups, then click the group that you are part of.
  1. Click on the ellipses below group name then select Settings.
Product - Product design
  1. Tick the radio button beside Receive all email and events under Follow in inbox.
Online chat - Customer Service

Source:

Not getting M365 group emails in your inbox?

Was this article helpful?
0 out Of 5 Stars
5 Stars 0%
4 Stars 0%
3 Stars 0%
2 Stars 0%
1 Stars 0%
How can we improve this article?
Please submit the reason for your vote so that we can improve the article.
Previous Updating the Global Address List in Outlook
Next Working with Follow Up Flags in Outlook
Table of Contents