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Using the Microsoft Support and Recovery Assistant

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The Microsoft Support and Recovery Assistant works by running tests to figure out what’s wrong and offers the best solution for the identified problem.

This tool does not only fix Outlook, but it can also check and fix many Microsoft Office app issues. It can also tell you what is wrong and sometimes fix it if it can.

To download the Microsoft Support and Recovery Assistant, follow these steps:

  1. Download the Microsoft Support and Recovery Assistant by clicking this link https://aka.ms/SaRA-FirstScreen.
  1. Depending on your browser, follow these steps to install this app.
    • Edge or Internet Explorer: At the bottom of the browser window, select Run to launch the SetupProd.exe.
    • Chrome: In the lower-lower left corner, right-click SetupProd.exe > Open.
    • Firefox: In the pop-up window, select Save File. Next, from the upper-right of the Firefox browser window, select the downloads arrow and then select SetupProd.exe.
  1. Read the Microsoft Services Agreement, and then click I agree.
  1. Choose the app you are having problems with and click Next. In this example, we selected Outlook.
  1. Select the problem you’re having from the list and then click Next.
  1. Simply follow the instructions the Microsoft Support and Recovery Assistant provides.

If none of the instructions Microsoft Support and Recovery Assistant provided works, you may contact RODIN for support.

Source:

About the Microsoft Support and Recovery Assistant

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