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Protect yourself from spam & phishing attacks

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You should never forward suspected spam/phishing emails to anyone including the RODIN helpdesk. If you do not know the sender of an email and you cannot verify its legitimacy with the sender, then you should assume it is spam/phishing, report the message with your email client and delete it. The following article is intended to help users understand the difference between spam/junk/phishing and how to handle them.

What is spam?

The answer is that spam is always unrequested. It’s annoying, it’s usually promotional, it’s sent to loads of people (bulk), and it’s coming whether you asked for it or not. Most of the time, spamming is commercial in nature, and though the spam is bothersome, it isn’t necessarily malicious or fraudulent (though it can be).

How to prevent spam:

  • Use your email client’s spam-reporting function – Report Junk Message in Outlook.

  • Conversely, tell your email client which emails are not spam.

  • Sign up for things with disposable or fake email addresses.

  • Don’t engage with spam in any way.

  • Don’t publish your contact information.

  • If someone you know has sent you spam, tell them.

Spam vs Junk

If you’ve signed up for a marketing newsletter and later gotten sick of it, that’s unfortunate, but it isn’t spam. 

If the email you have received has an unsubscribe button and you no longer wish to receive the emails, then you should unsubscribe from it otherwise they will not stop coming.

You shouldn’t report junk email as spam with your email client, you should unsubscribe from it.

What is Phishing?

Phishing is an attack that attempts to steal your banking or personal information by getting you to reveal on websites that pretend to be legitimate.

Cybercriminals usually pretend to be reputable companies, friends, or acquaintances in a fake message, which contains a link to a phishing website.

How to recognize a phishing email

  • Urgent call to action or threats

  • First time or infrequent senders

  • Spelling and grammar errors

  • Generic greetings

  • Mismatched email domains

  • Suspicious links or unexpected attachments

What to do if you receive a phishing email

  • Never click any links or attachments in suspicious emails.

  • Never forward spam or phishing emails to anyone including the RODIN Helpdesk.

  • If the suspicious email appears to come from a person you know, then contact that person via other means (e.g., text message or phone call) to confirm it.

  • Report the message.

  • Delete it.

How to report a phishing scam

Here are the steps that you could take if you receive a phishing email – Report Junk Message in Outlook

What to do if you think you’ve been successfully phished

If you may have inadvertently fallen for a phishing attack, these are a few things you should do:

  1. Write down all the details that you may have shared such as username, password, or account number.

  2. Immediately change the passwords on those affected accounts and anywhere else that you might use the same password. It is best to create unique and strong passwords for each account.

  3. Confirm that you have multifactor authentication (or known as two-step verification) turned on for every account you can. Click hereto know more about two factor authentication.

  4. If this attack involves your work or school account, contact RODIN Helpdesk immediately of the possible attack. Notify your bank immediately if you have shared your credit card or bank account information to alert them to possible fraud.
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