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Office 365 Clutter feature in Outlook

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How to use the Office 365 Clutter feature in Outlook

Clutter is a new email feature in Outlook (both on app and on web browser). It keeps track of what emails you read and which ones you ignore, and move emails you’re likely to ignore into a folder called Clutter.

In Outlook 2016 for Windows, Clutter can help you filter low-priority email, saving time for your most important messages. If Clutter isn’t for you, you can turn it off. The email server keeps track of the email you read and the ones you don’t. Once you turn it on, Clutter is automatic. As new email comes in, it takes messages you’re most likely to ignore and puts them into the Clutter folder.

Find email that’s been moved to Clutter folder in Outlook

  • In Outlook, choose Clutter folder. You will see your email there.
  • You can drag email from Clutter folder to Inbox.
  • Moving an email in or out of the Clutter folder from any of your devices is enough to give the signal to the Clutter system that an item is or isn’t clutter. For example, if you move an email to the Clutter folder in Outlook desktop or to the Mail app on your phone, the Clutter system records the action for all your mail apps. You don’t have to do this individually on each app.

To manage your Clutter settings

  1. If you have Outlook 2016 for Windows, right click Clutter folder and choose Mange Clutter.
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You’ll be directed to Outlook on the web.

  1. Sign in using your Office 365 user ID and password, then go directly to the Clutter settings page.

Help Clutter learn your preferences faster.

It might take Clutter a few days to fully adapt to your preferences as the system records your choices and uses the information to identify similar messages in the future. But you can help Clutter learn your choices faster by performing some simple actions.

  • If you see a low priority email in your Inbox, right click the message choose Move to Clutter, or drag the email from your Inbox, and then drop it into the Clutter folder.
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  • If you see a message that was sent to Clutter by mistake, right click the message and choose Move to inbox, or drag the email from the Clutter folder, and then drop it in your Inbox.
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Clutter and junk mail are filtered out before they reach your Inbox. Junk email is evaluated and filtered first, then Outlook process the rules (if you’ve set up any). Next, based on your past behavior, Clutter analyzes the remaining messages and filters out the types of messages that you usually ignore or don’t respond to.

Learn more about Office 365 Clutter feature in Outlook:
Use Clutter to sort low-priority messages in Outlook

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