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New 3CX Client and Desktop App – 3CX V18

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3CX V18 is here and offers the best-in-class audio quality, performance, and reliability. With customer communication at the forefront, V18 provides an all-in-one integrated solution to communicate internally and connect with prospects – via voice, live chat, or video.

Have you upgraded to the V18? Please read the following KB Articles for further information:

How to install the new 3CX Windows Desktop App
3CX Desktop App – How to change Audio settings

New 3CX Client and Desktop App

In V18, 3CX have improved the Web Client.

3CX have also made it available also as a native Windows Desktop App, eliminating the need for the Web Client all-together.

The Desktop App has the same identical interface layout as the Web Client. Requiring no new learning, existing Web Client users can easily switch between the two, making navigation simple and familiar.

That’s right, once you have the new Windows Desktop App installed, you will no longer need to use the Web Client. The Desktop App includes improved headset compatibility and more reliable desktop notifications.

The new Desktop App uses the same Electron framework used by Teams and WhatsApp, integrating better with the OS for a more reliable user experience.

The Desktop App allows you to answer a call from the page you are working in (example CRM) without having to switch between apps.

Manage calls through Hotkeys & Headsets

The Desktop App includes hotkeys enabling users to set up personalized shortcuts to allow quick navigation and call handling.

To further aid simple call management, the new Yealink headset integration among others, allow users to answer, reject, mute, and place the caller on hold – all from the headset button.

365/Azure Single Sign On

Did you know? In V18, staff can also log in to the web client with their Microsoft account.
More information on that can be found here:
3CX V18 and Microsoft Single Sign On (SSO)

Source:

3CX V18: Connecting Teams & Customers – Faster, Better, More Efficiently

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