Rodin logo col
Skip to main content

How Can We Help?

MS TEAMS – MANAGING CALLS FROM A CALL QUEUE

Created On
Last Updated On
byCristina Billiones
You are here:
< All Topics

INCOMING CALL: 

When a call comes in from a call queue, the top will of the alert will let you know which call queue the call is calling for. If you belong to different queues, this allows you to see which queue the call is coming in for. This also allows you to see if this is a direct call to you or if it is a call from the call queue. 

If you get two calls at the same time and they are from different queues, this is what it will look like:

[arrow_forms id="12763"]
Table of Contents
Are you a customer? There are even more articles available in the Customer Knowledgebase.