How Can We Help?
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Getting Started
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- Enroll an Apple Mac Device to Intune
- How to configure OneDrive to open documents in desktop apps
- How to configure SharePoint to open documents in the desktop apps
- How to sync files from OneDrive and SharePoint to Windows PC
- How to use Office online applications
- Microsoft Teams Rooms
- Mobile Application Management (MAM)
- Office 365 Advanced Spam Filter
- Setup email in Outlook for iOS
- Setup Outlook for Android
- FIND YOUR COMPUTER NAME
- Hotspot for Android
- How To Contact Rodin For Support
- How To Setup Browser Homepage
- Keep your laptop on with the lid closed on Windows 10
- Quick Access in Windows 10
- Register for 2FA - Microsoft Authenticator
- Register for Passwordless Authentication - Microsoft Authenticator
- Setting up Dual Monitors
- Setup VPN Connection
- Using Multiple Monitors With RDP (Windows)
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Microsoft 365
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- Add users to a private channel
- Available Training for Teams
- Create a task from a Teams message
- Enable Transcription Teams
- How to add users to Microsoft Teams
- How to join a Teams meeting
- How to record Teams meetings
- Manage attendee audio and video permissions in Teams meetings
- Microsoft Teams Rooms
- Microsoft Teams Screen Share and Remote Control
- Scheduling a Microsoft Teams meeting
- Screen share and giving someone access to your screen/taking control of their screen
- Sharing Teams meeting with external users
- Team owner, member, and guest capabilities in Microsoft Teams
- Use mentions to get someone's attention in Teams
- What is Microsoft Teams
- What is Microsoft Teams?
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- Available Training for SharePoint
- Check out and check in a file on SharePoint
- Create and edit columns in a SharePoint List
- How to configure OneDrive to open documents in desktop apps
- How to configure SharePoint to open documents in the desktop apps
- How to Create and Share a SharePoint Calendar
- How to delete a previous version of an item or file in SharePoint
- How to delete a previous version of an item or file in SharePoint
- How to edit sharing permissions for OneDrive or SharePoint files or folders
- How to move folders in SharePoint between libraries
- How To Request Files Securely Using Microsoft 365
- How to share files via OneDrive
- How to share SharePoint files or folders
- How to stop syncing document libraries in OneDrive
- How to sync files from OneDrive and SharePoint to Windows PC
- How to upload documents to SharePoint on the web
- Manage user access from “Get a link” sharing on SharePoint
- Recover deleted files in SharePoint
- Restrictions and limitations in OneDrive and SharePoint
- See who a file is shared with in OneDrive or SharePoint
- SharePoint alerts
- SharePoint Columns
- Sync files with OneDrive on Mac OS X
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- Access public folders in Outlook for Windows
- Add a public folder to Favorites
- Add a shared mailbox to Outlook mobile
- Add an email account to Outlook
- Add members to Distribution List in Outlook
- Block an email sender
- Capturing Screenshots in Outlook
- Catch Fish
- Change default email - Outlook
- Change Default Microsoft Authentication Method
- Change or set the default font in Outlook
- Change View Settings in Outlook
- Clearing autocomplete out of Outlook
- Create a group in Outlook
- Create An Email Signature In Outlook
- Creating an Outlook profile
- Delay or schedule sending email messages in Outlook
- Disable Insights in Outlook
- Display more than 12-months of emails in Outlook
- Download public folders in Cached Exchange Mode
- Email Encryption
- Enable the From field and the Bcc field for Outlook
- How to add a shared mailbox in Outlook for Mac
- How to book a meeting with FindTime in Outlook
- How to book an Equipment Room in Outlook
- How to clean mailbox via Outlook web access (OWA)
- How To Collapse Or Expand All Groups In Outlook
- How to create a new profile in Outlook 2016 on Windows 10
- How to disable automatic signature in Outlook
- How to Manage Disabled Outlook Add-ins
- How to open a shared calendar in Outlook
- How to open and use a shared mailbox in Outlook
- How to reply to mail sent to the shared mailbox
- How to send a meeting request on behalf of someone else
- How to send from an alternate email address
- How to set Outlook to open up links in default browser
- How To Setup An Out Of Office Message - Outlook (Desktop)
- How to setup an Out of Office Message - Outlook (Mobile App)
- How To Share a Calendar in Outlook
- How to share my Outlook folders
- Manage my mailbox size
- Managing mailbox rules in Outlook
- Mark unread message as read when deleting in Outlook
- Office 365 Advanced Spam Filter
- Office 365 Archive Mailbox
- Office 365 Clutter feature in Outlook
- Outlook Desktop Alert
- Outlook not syncing
- Recovering Deleted Emails
- Releasing an email from Microsoft 365 Quarantine
- Report Junk Message in Outlook
- Room and Equipment Mailboxes
- Scheduling a Microsoft Teams meeting
- Set Up Email On Mobile Device
- Setup a contact group
- Setup email in Outlook for iOS
- Setup Outlook for Android
- Sorting Deleted Items folder by date deleted
- Turn an add-in off for Outlook for Windows
- Update Outlook signature
- Updating the Global Address List in Outlook
- What to do when you can’t receive group emails
- Working with Follow Up Flags in Outlook
- Working with Outlook Offline
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- Files on-demand in Windows 10
- Getting setup with Microsoft OneDrive
- How to stop syncing document libraries in OneDrive
- Import data to SharePoint lists from Excel
- Install Visio and access Visio for the web
- Microsoft Bookings
- Microsoft MyAnalytics
- Microsoft Planner
- Microsoft Search in Office
- Microsoft To Do
- OneNote with Office 365
- OpenVPN profile import
- Windows Hello
- Accessing BitLocker Recovery Key through Intune Company Portal
- Available Training for OneDrive
- AvePoint Restore Exchange (Email) Items – Teams Application
- AvePoint Restore Microsoft 365 Group Items – Teams Application
- AvePoint Restore Teams Items – Teams Application
- AvePoint Teams Restore – Getting Started
- AvePoint User Guide - Restore (Web)
- Change Date Time Format in Microsoft PowerApps
- Change Default Microsoft Authentication Method
- Change/reset your Microsoft 365 for Business password
- Fix OneDrive sync problems
- Guide on transferring Microsoft authenticator app onto a new device.
- How to change the default font in Excel
- How to change the default font in PowerPoint
- How to create a Microsoft Booking
- How to deactivate license
- How to Install Project 365
- How to reset password using self-service password reset
- Microsoft Authenticator Lite
- Microsoft Teams Rooms
- Recover files in Office 365 Exchange Online
- Recover Previous Versions (Office 365)
- Register for Passwordless Authentication - Microsoft Authenticator
- Set Up Email On Mobile Device
- Using the Microsoft Support and Recovery Assistant
- View and Manage installed add-ins to Microsoft Office
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Tips & Tricks
- Adding Key Websites to the Taskbar
- BitLocker to Go: Encryption for personal USB
- Change Default PDF Viewer
- Change my computer time zone settings
- Clear Firefox Browser History
- Clearing Chrome Cache
- Configure Microphones In Windows
- Cortana
- Creating Shortcuts on the Start Menu, Taskbar, and Desktop
- How to change default programs in Windows 10
- How to change sleep settings in Windows 10
- How to Compress a PDF file and make it smaller
- How To Format a Hard Drive or Flash Drive
- How to record Teams meetings
- How to reset password using self-service password reset
- How To Setup a Personal Hotspot on your iPhone or iPad
- How To Setup Browser Homepage
- How to stop syncing document libraries in OneDrive
- How to turn Windows 10 into a wireless display
- How to Zip and Unzip files
- Import Photos From External Device With Windows 10
- Integrate your phone with Windows 10
- Keep your laptop on with the lid closed on Windows 10
- Keyboard Shortcuts
- Linking your phone to Windows
- Microsoft Teams Rooms
- Microsoft Teams Screen Share and Remote Control
- Multiple users in Edge and Chrome
- Office 365 Advanced Spam Filter
- Organizing your desktop
- Outlook Search
- Quick Access in Windows 10
- Register for Passwordless Authentication - Microsoft Authenticator
- Report Junk Message in Outlook
- Set Up Email On Mobile Device
- Sharing Teams meeting with external users
- Snap Feature on Windows
- Suspicious emails and how to identify them
- The Windows 10 Taskbar
- UTBox - Sending and receiving faxes by email
- View and Manage installed add-ins to Microsoft Office
- Virtual Desktop in Windows
- What is Two Factor Authentication
- Windows 10 Power modes
- Windows 10 Quick Assist
- Windows 10 Touchpad Gestures
- Windows 10’s Timeline
- Windows Search
- Working with Follow Up flags in Outlook
- Working with Follow Up Flags in Outlook
- Show all articles (35) Collapse Articles
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Apps
- Add a shared mailbox to Outlook mobile
- Add and remove group members in Outlook
- Block senders or unblock senders in Outlook
- Change default email - Outlook
- Change or set the default font in Outlook
- Check your Printed Document History
- Create a task from a Teams message
- Creating Applications and Shortcuts for Websites
- How to Change Default Sound Output Device in Windows 11/10
- How to Compress a PDF file and make it smaller
- How to deactivate license
- How to Install Office 365 on Additional Devices
- How to reply to mail sent to the shared mailbox
- How to set Adobe as default PDF viewer on Windows 10
- How to test print on Windows 10
- How To Update Windows 10 to the Anniversary Update
- How to use MyGlue
- How to use ThreatLocker
- Importing passwords to MyGlue
- Install Exclaimer Agent (macOS)
- Install Exclaimer Agent (Windows)
- Install MyGlue extension in Microsoft Edge and Chrome
- Log out of iPad Office Application
- Make someone a team owner in Teams
- Outlook for Windows Gets External Mail Tagging
- Rodin Control
- Share Power BI reports
- Slow Printing/Issues with Printing in Adobe
- Snip & Sketch
- Snipping Tool
- Turn an add-in off for Outlook for Windows
- Turn of Sharepoint comment notifications
- View Global Address Book
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Rodin Voice
- 3CX Desktop App – How to change Audio settings
- 3CX Hotdesking - Logging In and Logging Out
- 3CX Mobile Application – How to perform a Call Transfer
- 3CX V18 and Microsoft Single Sign On (SSO)
- Add 3CX Contact
- Big Button Handset (Model MBIT BB100) - Setting up Speed Dials
- Configuring Holidays in 3CX
- How to install the new 3CX Windows Desktop App
- New 3CX Client and Desktop App – 3CX V18
- Rodin Voice - Configuring Holidays in 3CX
- Xelion 8 Android APP
- Xelion 8 iOS app
- Xelion 8 Windows App
- Xelion Feature Spotlight Videos
- Xelion – Call Parking with Yealink Desk Phones
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Rodin Internal
- Articles coming soon
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OneDrive
- Fix OneDrive sync problems
- How to add a shortcut to shared folders in OneDrive
- How to add an account in OneDrive
- How to do backups
- How to edit sharing permissions for OneDrive or SharePoint files or folders
- How to Pause and Resume sync in OneDrive
- OneDrive see files shared with you
- OneDrive Share Files and Folders
- Restrictions and limitations in OneDrive and SharePoint
- Scan to OneDrive with PaperCut for the first time
- See who a file is shared with in OneDrive or SharePoint
- What do OneDrive icons mean
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Something Else?
- Barracuda Cloud Archiver Email Restore Guide
- BitTitan user experience
- Can't find what you are looking for?
- Change computer's name on a Mac device
- Cleaning the document feeder glass assembly for marks on the page when copying
- Clear Chrome History
- Connect to a network printer
- Copier/Print section
- Find your computer or device name on an Apple device
- Forget Wi-Fi connection in Windows 10
- How to clear cache and cookies in Microsoft Edge
- How to export and save Chrome bookmarks
- How to keep a MacBook on when lid is closed
- How to swap the Fn (Function) and Ctrl (Control) keyboard keys – Lenovo
- How to update browser to the latest version
- Mark up PDF files in Microsoft Edge
- Pinhole reset button on Lenovo devices
- Protect yourself from spam & phishing attacks
- Recover lost or deleted files (Previous Versions)
- Remove account from Android
- Set up Self Service Password Reset
- Set up taskbar notification area
- Sophos Firewall: Configure SSL VPN for Android devices using OpenVPN
- Turn Bluetooth ON or OFF in Windows
- Use Internet Explorer Compatibility Mode
- Using Sophos Connect VPN Client
- UTBox - Sending and receiving faxes by email
- Show all articles (12) Collapse Articles
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Teams Calling
- MS TEAMS - ADD SOMEONE TO A CALL
- MS TEAMS - ANSWER A CALL
- MS TEAMS - CALL FORWARDING GROUPS AND SIM RING
- MS TEAMS - CALL PARK
- MS TEAMS - CALLING FROM CALL HISTORY
- MS TEAMS - CALLING FROM CHAT
- MS TEAMS - CHECK YOUR VOICEMAIL
- MS TEAMS - CONFIGURE VOICEMAIL
- MS TEAMS - CONTACTS
- MS TEAMS - CREATE A TEAM CALL GROUP
- MS TEAMS - LOGGING IN AND OUT OF CALL QUEUES
- MS TEAMS - MANAGE YOUR CALL SETTINGS
- MS TEAMS - MANAGING CALLS FROM A CALL QUEUE
- MS TEAMS - MERGE CALLS
- MS TEAMS - MULTIPLE CALLS
- MS TEAMS - MUTE/UNMUTE
- MS TEAMS - PLACE A CALL
- MS TEAMS - PLACE A CALL ON HOLD
- MS TEAMS - QUICK REFERENCE GUIDE
- MS TEAMS - SETTING UP AUDIO
- MS TEAMS - SIGN-IN TO TEAMS DESKTOP
- MS TEAMS - TRANSFER TO A CALL QUEUE
- MS TEAMS - VIDEO CALL
- MS TEAMS CALLING - GETTING STARTED WITH CALLING
- MS TEAMS – TRANSFER A CALL
- MS TEAMS- BLOCK A NUMBER
- Show all articles (11) Collapse Articles
Getting setup with Microsoft OneDrive
- Main
- Microsoft 365
- Other
- Getting setup with Microsoft OneDrive
OneDrive (or OneDrive for Business) is a personal online storage space in the cloud, provided for you by your company. This application will protect your files and documents while allowing accessing across multiple devices. It allows you to share your files with business colleagues as needed, and collaborate on Office documents together in real-time with the latest versions of Office desktop, web, and mobile apps. Plus, each user gets 1TB of space to store their files.
How to Sign in and access OneDrive on your Computer
- Click Start menu and search OneDrive.

- Login using your Office 365 account (business email address).

- Type the password for your Office 365 account.

- A window will appear that will show where files will be located. There’s an option for you to change the path. The next window will show some tips on how to add files, a brief introduction to some features such as files on demand, sharing files and accessing OneDrive on your mobile.

- A file explorer window will appear to show your OneDrive files.

OneDrive can be accessed through your computer, a web browser, or mobile device. This allows you to access and use your documents on any device anytime, anywhere as long as you have the network connection.
How to access OneDrive using a web browser
- Click Start and click your preferred web browser (e.g. Microsoft Edge, Internet Explorer 11, Mozilla Firefox, or Google Chrome). Type on the address bar https://office.com and click Sign in button.

- Type your Office 365 account email address and password.

- This will show your Office 365 home page. Select OneDrive.
- You will then have access to your files and be able to work on them within the browser.

Saving files to OneDrive using a web browser
- After signing to Office 365, click on OneDrive. It will show your current OneDrive folder and files. On the top part of the page, click Upload.

- It will show you two options – Files and Folders. If you select File, it will show all files on Windows Explorer. The Folder option will give you all the folders on Windows Manager.
Note: Make sure that you know where your files or documents are located in order to save it on OneDrive.

- On the Windows Explorer, locate the correct file that needs to be uploaded on OneDrive. Click Open.

- The selected will be uploaded on OneDrive.

Note: You can also Drag and Drop the file that you want to save on OneDrive.
Adding file, links, or folders on OneDrive
- Log in to Office 365 account then click OneDrive.

Click New then select what kind of file (Word, Excel, PowerPoint, OneNote), folder, or link you want to add.
Note: One Drive can automatically save backups of your copies to the cloud and automatically sync them to your other devices on which you have OneDrive set up.
Accessing OneDrive using mobile phone
- To begin, download OneDrive app on Google Play Store for Android or App Store for iOS.
- Once the OneDrive app is installed, launch it from your device’s home screen. You will be prompted to log in.
Note: OneDrive may ask if you wish to automatically backup your device’s camera roll to the cloud. Tap Yes or No pending on your personal preference.
- Tap the Files tab or Menu option to view all files available on your OneDrive account.

Want to share files through OneDrive? Follow the steps here: How to share files via OneDrive.
Learn more about Microsoft OneDrive:
Microsoft OneDrive Tutorial For Beginners
How to Login in OneDrive via Web Browser
How to upload files to OneDrive
Accessing OneDrive using Mobile Phone