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How to add a shared mailbox in Outlook for Mac

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A shared mailbox allows a group of people to monitor and send email from a single email address (e.g.,

Microsoft Outlook features the ability to open shared mailboxes in addition to your own personal email mailbox. When you send a message using a shared mailbox, the email appears to be from the shared email address, not from your own address.

Add a shared mailbox to Outlook

Permission must be granted to the shared mailbox before a staff member can access the contents of a mailbox.

To add a shared mailbox to Outlook, follow these steps:

  1. Open Outlook, select the Tools menu then click Account.

  2. Click Advanced.

  3. In the next window, click Delegates then button.

  4. Search the mailbox you wish to add to Outlook then click Add.

  5. Click OK then close the Accounts window.

  6. The shared mailbox will now automatically display in your Outlook.


How to add a shared mailbox in Outlook (MacOS)

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