-
Getting Started
-
- Enroll an Apple Mac Device to Intune
- How to configure OneDrive to open documents in desktop apps
- How to configure SharePoint to open documents in the desktop apps
- How to sync files from OneDrive and SharePoint to Windows PC
- Microsoft Teams Rooms
- Mobile Application Management (MAM)
- Office 365 Advanced Spam Filter
- Setup email in Outlook for iOS
- Setup Outlook for Android
-
Microsoft 365
-
- Add users to a private channel
- Available Training for Teams
- How to add users to Microsoft Teams
- How to join a Teams meeting
- How to record Teams meetings
- Manage attendee audio and video permissions in Teams meetings
- Microsoft Teams Rooms
- Microsoft Teams Screen Share and Remote Control
- Scheduling a Microsoft Teams meeting
- Sharing Teams meeting with external users
- Use mentions to get someone's attention in Teams
- What is Microsoft Teams?
-
- Available Training for SharePoint
- Check out and check in a file on SharePoint
- How to configure OneDrive to open documents in desktop apps
- How to configure SharePoint to open documents in the desktop apps
- How to Create and Share a SharePoint Calendar
- How to delete a previous version of an item or file in SharePoint
- How to edit sharing permissions for OneDrive or SharePoint files or folders
- How to move folders in SharePoint between libraries
- How To Request Files Securely Using Microsoft 365
- How to share files via OneDrive
- How to share SharePoint files or folders
- How to stop syncing document libraries in OneDrive
- How to sync files from OneDrive and SharePoint to Windows PC
- How to upload documents to SharePoint on the web
- Manage user access from “Get a link” sharing on SharePoint
- Recover deleted files in SharePoint
- Restrictions and limitations in OneDrive and SharePoint
- See who a file is shared with in OneDrive or SharePoint
- SharePoint alerts
- SharePoint Columns
- Sync files with OneDrive on Mac OS X
- Show all articles ( 6 ) Collapse Articles
-
- Add a public folder to Favorites
- Add members to Distribution List in Outlook
- Block an email sender
- Capturing Screenshots in Outlook
- Change View Settings in Outlook
- Clearing autocomplete out of Outlook
- Create a group in Outlook
- Create An Email Signature In Outlook
- Creating an Outlook profile
- Delay or schedule sending email messages in Outlook
- Disable Insights in Outlook
- Display more than 12-months of emails in Outlook
- Download public folders in Cached Exchange Mode
- Email Encryption
- Enable the From field and the Bcc field for Outlook
- How to clean mailbox
- How to clean mailbox via Outlook web access (OWA)
- How To Collapse Or Expand All Groups In Outlook
- How to create a new profile in Outlook 2016 on Windows 10
- How to disable automatic signature in Outlook
- How to Manage Disabled Outlook Add-ins
- How to open a shared calendar in Outlook
- How to open and use a shared mailbox in Outlook
- How to send a meeting request on behalf of someone else
- How to send from an alternate email address
- How To Setup An Out Of Office Message - Outlook (Desktop)
- How to setup an Out of Office Message - Outlook (Mobile App)
- How To Share a Calendar in Outlook
- How to share my Outlook folders
- Managing mailbox rules in Outlook
- Mark unread message as read when deleting in Outlook
- Office 365 Advanced Spam Filter
- Office 365 Clutter feature in Outlook
- Recovering Deleted Emails
- Releasing an email from Microsoft 365 Quarantine
- Report Junk Message in Outlook
- Room and Equipment Mailboxes
- Scheduling a Microsoft Teams meeting
- Set Up Email On Mobile Device
- Setup a contact group
- Setup email in Outlook for iOS
- Setup Outlook for Android
- Sorting Deleted Items folder by date deleted
- Update Outlook signature
- Updating the Global Address List in Outlook
- What to do when you can’t receive group emails
- Working with Follow Up Flags in Outlook
- Working with Outlook Offline
- Show all articles ( 33 ) Collapse Articles
-
- Files on-demand in Windows 10
- Getting setup with Microsoft OneDrive
- How to stop syncing document libraries in OneDrive
- Import data to SharePoint lists from Excel
- Install Visio and access Visio for the web
- Microsoft Bookings
- Microsoft MyAnalytics
- Microsoft Planner
- Microsoft Search in Office
- Microsoft To Do
- OneNote with Office 365
- OpenVPN profile import
- Windows Hello
- Available Training for OneDrive
- Change Date Time Format in Microsoft PowerApps
- Change/reset your Microsoft 365 for Business password
- Fix OneDrive sync problems
- How to change the default font in Excel
- How to change the default font in PowerPoint
- How to Install Project 365
- How to reset password using self-service password reset
- Microsoft Teams Rooms
- Recover files in Office 365 Exchange Online
- Recover Previous Versions (Office 365)
- Register for Passwordless Authentication - Microsoft Authenticator
- Set Up Email On Mobile Device
- View and Manage installed add-ins to Microsoft Office
-
-
Tips & Tricks
- Adding Key Websites to the Taskbar
- Change Default PDF Viewer
- Change my computer time zone settings
- Configure Microphones In Windows
- Cortana
- Creating Shortcuts on the Start Menu, Taskbar, and Desktop
- How to change default programs in Windows 10
- How to change sleep settings in Windows 10
- How to Compress a PDF file and make it smaller
- How To Format a Hard Drive or Flash Drive
- How to record Teams meetings
- How to reset password using self-service password reset
- How To Setup a Personal Hotspot on your iPhone or iPad
- How to stop syncing document libraries in OneDrive
- How to turn Windows 10 into a wireless display
- How to Zip and Unzip files
- Import Photos From External Device With Windows 10
- Integrate your phone with Windows 10
- Keep your laptop on with the lid closed on Windows 10
- Keyboard Shortcuts
- Microsoft Teams Rooms
- Microsoft Teams Screen Share and Remote Control
- Multiple users in Edge and Chrome
- Office 365 Advanced Spam Filter
- Outlook Search
- Quick Access in Windows 10
- Register for Passwordless Authentication - Microsoft Authenticator
- Report Junk Message in Outlook
- Set Up Email On Mobile Device
- Sharing Teams meeting with external users
- Snap Feature on Windows
- Suspicious emails and how to identify them
- The Windows 10 Taskbar
- View and Manage installed add-ins to Microsoft Office
- Virtual Desktop in Windows
- What is Two Factor Authentication
- Windows 10 Power modes
- Windows 10 Quick Assist
- Windows 10 Touchpad Gestures
- Windows 10’s Timeline
- Windows Search
- Working with Follow Up Flags in Outlook
- Show all articles ( 27 ) Collapse Articles
-
Apps
- Creating Applications and Shortcuts for Websites
- How to Compress a PDF file and make it smaller
- How to Install Office 365 on Additional Devices
- How to set Adobe as default PDF viewer on Windows 10
- How To Update Windows 10 to the Anniversary Update
- How to use MyGlue
- How to use ThreatLocker
- Importing passwords to MyGlue
- Install MyGlue extension in Microsoft Edge and Chrome
- RODIN Control
- Slow Printing/Issues with Printing in Adobe
- Snip & Sketch
- Snipping Tool
-
Rodin Voice
- 3CX App Guide for iOS and Android
- 3CX Desktop App – How to change Audio settings
- 3CX Mobile Application – How to perform a Call Transfer
- 3CX V18 and Microsoft Single Sign On (SSO)
- Add 3CX Contact
- Configuring Holidays in 3CX
- How to install the new 3CX Windows Desktop App
- New 3CX Client and Desktop App – 3CX V18
- Rodin Voice - Configuring Holidays in 3CX
-
OneDrive
- Fix OneDrive sync problems
- How to add a shortcut to shared folders in OneDrive
- How to add an account in OneDrive
- How to edit sharing permissions for OneDrive or SharePoint files or folders
- How to Pause and Resume sync in OneDrive
- OneDrive see files shared with you
- OneDrive Share Files and Folders
- Restrictions and limitations in OneDrive and SharePoint
- Scan to OneDrive with PaperCut for the first time
- See who a file is shared with in OneDrive or SharePoint
- What do OneDrive icons mean
-
Something Else?
- Barracuda Cloud Archiver Email Restore Guide
- BitTitan user experience
- Can't find what you are looking for?
- Change computer's name on a Mac device
- Cleaning the document feeder glass assembly for marks on the page when copying
- Clear Chrome History
- Connect to a network printer
- Copier/Print section
- Find your computer or device name on an Apple device
- Forget Wi-Fi connection in Windows 10
- How to clear cache and cookies in Microsoft Edge
- How to export and save Chrome bookmarks
- How to keep a MacBook on when lid is closed
- How to swap the Fn (Function) and Ctrl (Control) keyboard keys – Lenovo
- How to update browser to the latest version
- Mark up PDF files in Microsoft Edge
- Pinhole reset button on Lenovo devices
- Protect yourself from spam & phishing attacks
- Recover lost or deleted files (Previous Versions)
- Remove account from Android
- Set up Self Service Password Reset
- Set up taskbar notification area
- Use Internet Explorer Compatibility Mode
- Using Sophos Connect VPN Client
- Show all articles ( 9 ) Collapse Articles
Fix OneDrive sync problems
0 out Of 5 Stars
5 Stars | 0% | |
4 Stars | 0% | |
3 Stars | 0% | |
2 Stars | 0% | |
1 Stars | 0% |
If you’re experiencing issues within OneDrive then this article is for you.
Common issues and their fixes are listed below.
If you’re unsure if you’re experiencing an issue but are unfamiliar with the icon being shown, please see our handy What do OneDrive icons mean article.
I can't see any OneDrive icons
Windows
On a PC, you should see a white or blue OneDrive cloud icon in the notification area, at the far right of the taskbar.
You might need to click the Show hidden icons arrow next to the notification area to see the OneDrive icon.
If the icon doesn’t appear in the notification area, OneDrive might not be running. Select Start, type OneDrive in the search box, and then select OneDrive in the search results.
Mac
On a Mac, you’ll see the OneDrive cloud icons on the top Menu bar. If you don’t see the Menu bar, you may need to adjust your General preferences. For more information, go to Apple Support.
If the icon doesn’t appear in the Status menu area, OneDrive might not be running:
-
Find OneDrive in your Applications folder.
-
Right-click OneDrive and select Show Package Contents.
-
Browse to the Contents > Resources folder.
-
Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command if you’re using the standalone app).
-
Start OneDrive and finish the setup process.
OneDrive not signed in
-
Select the Start button, search for “OneDrive”, and then open it:
-
In Windows 10, select the OneDrive desktop app.
-
In Windows 7, under Programs, select Microsoft OneDrive.
-
In Windows 8.1, search for OneDrive, and then select the OneDrive app.
-
-
When OneDrive Setup starts, enter your personal account, or your work or school account, and then select Sign in.
File locked padlock icon
OneDrive will show a padlock icon next to the sync status if the file or folder has settings which prevent it from syncing.
Learn more about restrictions and limitations when you sync files and folders.
Flashing OneDrive icon in Android
The OneDrive cloud icon may briefly appear in your Android notifications as part of the normal upload process.
OneDrive account nearly full
If you see this icon, it means your OneDrive storage is nearly full.
Caution: Your OneDrive account will be frozen if you exceed your OneDrive storage limit for more than three months.
To prevent going over your storage limit, you have three options:
-
Choose to buy more storage.
-
Delete some files and folders. View the largest files on your OneDrive.
-
Free up OneDrive storage by reducing what your sync. You can do this with Files on Demand or by choosing which OneDrive folders to sync with your computer.
OneDrive account full, locked or frozen
If your OneDrive is full, locked or frozen you may be signed out of OneDrive on your computer.
Sign in to the OneDrive website and follow the on-screen instructions to unfreeze it.
Check that you can access OneDrive online
-
Select the white or blue OneDrive cloud icon in the notification area, at the far right of the taskbar.
Note: You might need to click the Show hidden icons arrow
next to the notification area to see the OneDrive icon. If the icon doesn’t appear in the notification area, OneDrive might not be running. Select Start, type OneDrive in the search box, and then select OneDrive in the search results.
-
Select
Help & Settings > Settings.
-
Select View online.
Unlink OneDrive and run OneDrive setup again
You won’t lose files or data by disabling, uninstalling or unlinking OneDrive on your computer. You can always access your files by signing in to your OneDrive account online.
-
Select the white or blue OneDrive cloud icon in the notification area, at the far right of the taskbar.
Note: You might need to click the Show hidden icons arrow
next to the notification area to see the OneDrive icon. If the icon doesn’t appear in the notification area, OneDrive might not be running. Select Start, type OneDrive in the search box, and then select OneDrive in the search results.
-
Select
Help & Settings > Settings.
-
Click Unlink this PC.
-
Follow the steps in the Welcome to OneDrive wizard to set up OneDrive.
Move files out of a sync folder
If you are seeing the sync icon stuck for a long period of time, moving some files out of a sync folder can help clear any sync issues.
-
Select the white or blue OneDrive cloud icon in the notification area, at the far right of the taskbar.
Note: You might need to click the Show hidden icons arrow
next to the notification area to see the OneDrive icon. If the icon doesn’t appear in the notification area, OneDrive might not be running. Select Start, type OneDrive in the search box, and then select OneDrive in the search results.
-
Select
Help & Settings > Settings.
-
Select Pause syncing… > 2 hours
-
Select a file from one of your sync folders and move it to a folder that’s not part of OneDrive, e.g. C:\users\
-
Select
Help & Settings again and select Resume syncing…
-
Once sync is complete, move the file back again.
Make sure the filenames and file types are supported
There are three types of constraint with OneDrive files and filenames:
-
Make sure that none of the files you want to sync are larger than 20 GB.
-
Make sure the entire file path, including the file name, contains fewer than 400 characters. An example of a file path is:
C:\Users\\Pictures\Saved\2017\December\Holiday\NewYears\Family… -
Make sure that your file doesn’t contain any illegal or characters (such as <, >, :, “, |, ?, *, /, \) or that the folder includes any unsupported file types.
Learn more about Restrictions and limitations when you sync files and folders.
Turn off Office Upload
If you see the error message “Upload Blocked” or are having trouble syncing Office files, the Office Upload cache system may be interfering with OneDrive sync. Try turning off the related setting in OneDrive settings.
-
Select the white or blue OneDrive cloud icon in the notification area, at the far right of the taskbar.
Note: You might need to click the Show hidden icons arrow
next to the notification area to see the OneDrive icon. If the icon doesn’t appear in the notification area, OneDrive might not be running. Select Start, type OneDrive in the search box, and then select OneDrive in the search results.
-
Select
Help & Settings > Settings.
-
Select the Office tab and uncheck the Use Office 2016 to sync Office files that I open check box.
0 out Of 5 Stars
5 Stars | 0% | |
4 Stars | 0% | |
3 Stars | 0% | |
2 Stars | 0% | |
1 Stars | 0% |