How Can We Help?

Display more than 12-months of emails in Outlook

You are here:
< All Topics

Problem Description

You may see this issue if you’ve just installed Outlook with the default settings, after upgrading from an older version like Outlook 2013 to the most recent version of Outlook 2016, or after applying Office updates.

The problem occurs because a default setting for the account limits mail kept locally on the PC to 12 months.

How to Fix This Issue

  1. Launch Outlook.
  2. Click File.
  3. Under Info, click Account Settings > Account Settings…
Outlook on the web - Email
  1. On Account Settings dialog box, click Change under Email tab.
Web page - Line
  1. Another dialog box will appear. From there, move the slider from 12 months (others will appear as 1 year) to All, then click Next.
Product design - Product
  1. Finally, click Done and restart Outlook.
install - Screenshot

E-mails Over 1 Year Old Don’t Show Up in Outlook (KB-O365-201606001) 

Was this article helpful?
2.5 out Of 5 Stars
5 Stars 0%
4 Stars 50%
3 Stars 0%
2 Stars 0%
1 Stars 50%
How can we improve this article?
Please submit the reason for your vote so that we can improve the article.
Previous Disable Insights in Outlook
Next Download public folders in Cached Exchange Mode
Table of Contents