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Change Default Microsoft Authentication Method

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To sign in to Microsoft Authenticator site.

  1. Sign in to your work or school account and then go to your My Account portal.

    My Profile page, showing highlighted Security info links

To change your default security info method

  1. On the Security info page, select Change next to the Default sign-in method information.

    Change link for default sign-in method

  2. Choose Microsoft Authenticator – notification from the list of available methods. If you’re not using the Microsoft Authenticator app, select the Authenticator app or hardware token option.

    Choose method for default sign-in

  3. Select Confirm. The default method used for sign-in changes to the Microsoft Authenticator app.

Additional security info methods

You have additional options for how your organization contacts you to verify your identity, based on what’s you’re trying to do. The options include:

  • Mobile device text: Enter your mobile device number and get a text a code you’ll use for two-step verification or password reset. For step-by-step instructions about how to verify your identity with a text message (SMS), see Set up security info to use text messaging (SMS).

  • Mobile device or work phone call: Enter your mobile device number and get a phone call for two-step verification or password reset. For step-by-step instructions about how to verify your identity with a phone number, see Set up security info to use phone calls.

  • Security key: Register your Microsoft-compatible security key and use it along with a PIN for two-step verification or password reset. For step-by-step instructions about how to verify your identity with a security key, see Set up security info to use a security key.

  • Email address: Enter your work or school email address to get an email for password reset. This option isn’t available for two-step verification. For step-by-step instructions about how to set up your email, see Set up security info to use email.

  • Security questions: Answer some security questions created by your administrator for your organization. This option is only available for password reset and not for two-step verification. For step-by-step instructions about how to set up your security questions, see the Set up security info to use security questions article.

Note: If some of these options are missing, it’s most likely because your organization doesn’t allow those methods. If this is the case, you’ll need to choose an available method or contact your administrator for more help.

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