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Access public folders in Outlook for Windows

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If your Microsoft Outlook app was updated to the new Outlook for Windows, you need to add public folders to Favorites before you can access them. Use the following steps:

  1. Right-click the name of the account and select Add public folder to Favorites.


    • If you don’t see this option, make sure that public folders are deployed in your tenant.
    • If public folders are deployed but you don’t see the option, ask an administrator to check the Microsoft 365 admin center for troubleshooting steps.
  2. In the pane that displays the public folder hierarchy, expand All Public Folders.

  3. Select the public folder that you want to add to Favorites and then select Add Public Folder.


  4. After the public folder is added, select it from the list of Favorites to access it.

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