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3CX App Guide for iOS and Android

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User guide on how to set up 3CX iOS and Android app.

How to locate your 3CX QR code

There are two ways to locate your unique QR code:

  1. In your Welcome Email (subject Welcome to 3CX) as an attachment. If you can’t locate the email, ask your administrator to resend it.
  1. In your Web Client, go to Settings > Scan QR Code.

Set up your extension in the 3CX app for iOS

  1. Install the 3CX app for iOS from the App store.
  2. Open the app. Read and accept the license agreement and allow various permissions the app needs (e.g. camera and microphone).
  3. Scan the QR code from your Welcome Email or the Web Client to automatically configure your extension.

How to make a call on your iOS device

Using the iOS app to make a call is as straightforward as making a call from your smartphone’s native call function.

  • Enter a number via the dial pad.
  • Press call.

Or:

  • View contacts and search by name, extension number, or email address.
  • Select a contact, then press Call.

How to schedule a conference call

  1. Tap on the Menu button on the top left corner.
  1. Select Conference, then tap New.
  2. Add your Subject, Notes, and set the date and time of your conference.
  3. Add participants by selecting existing contacts or enter their phone number or email address.
  4. Tap Done.

How to create an ad-hoc conference

You can easily add participants to an ongoing call to create an ad-hoc conference.

To turn a call to a conference:

  1. Click Conference.
  1. Search for who you want to add to the call by name or extension or enter their phone number.
  2. Tap Call. They will be automatically dialed and added to your call.

Set up your extension in the 3CX app for Android

  1. Install the 3CX app from the Google Play Store.
  2. Allow 3CX to access the camera then scan the QR code from your Welcome Email or from Web Client.
  3. Make a test call to the Echo service. It will ask for permission to make and manager phone calls and to record audio.
  4. Click Allow, make the call and you’re all set!

How to place a call with the 3CX Android app

In Contacts, search by name, number or email address then click the phone icon next to the contact.

How to schedule a conference call

  1. Tap the Menu button on the upper left corner.
  2. Select Conference then New. In this example, click Meetings then + sign on the lower right.
  1. Add your Subject and Notes, then choose a date and time to schedule your conference.
  2. Add participants by selecting existing contacts or enter their phone number or email address.
  3. Tap Done.

How to create an ad-hoc conference

You can easily add participants to an ongoing call to create an ad-hoc conference.

To turn a call to a conference:

  1. Click Conference.
  1. Search for who you want to add to the call by name or extension or enter their phone number.
  2. Tap to call. They will be automatically dialed and added to your call.

Source:

Your office, anywhere with the 3CX iOS App
Work Remotely with the 3CX Android App

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