Rodin Knowledge Base - Rodin Managed IT Services

Skip to content

Support
Contact

Services
Our Work
Why Rodin
- Sustainability
- Careers
Blogs
Industries
Resources

Services

Secured Managed IT Services

IT Assessment

Co-Managed IT Services

Communication & Collaboration Services

Business Connectivity Services

Xelion Cloud Telephony Services

Disaster Recovery Services

Cloud Solutions

24/7 Helpdesk

Professional Services

Windows 10 End of Life

IT Project Management Services

Microsoft Copilot Integration

Microsoft 365 Optimisation

Advisory & Consulting Services

Mergers and Acquisition Support

Business Continuity Services

CIO as a Service

Modern Workplace Transformations

Secured Managed IT Services

Penetration Testing Services

Managed Cyber Security Services

Risk Assessment Services

Cyber Security Services

Cyber Security Assessment

Cyber Security Advisory
Our Work
Why Rodin

Sustainability

Careers
Blogs
Industries

Accounting & Financial Services

Aged Care

Construction

Engineering & Manufacturing

Legal Sector

Not for Profits
Resources

Events: Upcoming and On-Demand

IT Checklist for Business Leaders

Cyber Security Checklist for Business

Microsoft 365 Copilot Readiness: A Checklist for SMBs

Knowledgebase

How Can We Help?

Getting Started

In the Office
On the Road
Modern Workplace

FIND YOUR COMPUTER NAME
Hotspot for Android
How To Contact Rodin For Support
How To Setup Browser Homepage
Keep your laptop on with the lid closed on Windows 10
Quick Access in Windows 10
Register for 2FA - Microsoft Authenticator
Register for Passwordless Authentication - Microsoft Authenticator
Setting up Dual Monitors
Setup VPN Connection
Using Multiple Monitors With RDP (Windows)

Microsoft 365

Find Microsoft 365 articles here.

Teams
SharePoint
Outlook
Word
Other

Accessing BitLocker Recovery Key through Intune Company Portal
Available Training for OneDrive
AvePoint Restore Exchange (Email) Items – Teams Application
AvePoint Restore Microsoft 365 Group Items – Teams Application
AvePoint Restore Teams Items – Teams Application
AvePoint Teams Restore – Getting Started
AvePoint User Guide - Restore (Web)
Change Date Time Format in Microsoft PowerApps
Change Default Microsoft Authentication Method
Change/reset your Microsoft 365 for Business password
Fix OneDrive sync problems
Guide on transferring Microsoft authenticator app onto a new device.
How to change the default font in Excel
How to change the default font in PowerPoint
How to create a Microsoft Booking
How to deactivate license
How to Install Project 365
How to reset password using self-service password reset
Microsoft Authenticator Lite
Microsoft Teams Rooms
Recover files in Office 365 Exchange Online
Recover Previous Versions (Office 365)
Register for Passwordless Authentication - Microsoft Authenticator
Set Up Email On Mobile Device
Using the Microsoft Support and Recovery Assistant
View and Manage installed add-ins to Microsoft Office

Tips & Tricks

Adding Key Websites to the Taskbar
BitLocker to Go: Encryption for personal USB
Change Default PDF Viewer
Change my computer time zone settings
Clear Firefox Browser History
Clearing Chrome Cache
Configure Microphones In Windows
Cortana
Creating Shortcuts on the Start Menu, Taskbar, and Desktop
How to change default programs in Windows 10
How to change sleep settings in Windows 10
How to Compress a PDF file and make it smaller
How To Format a Hard Drive or Flash Drive
How to record Teams meetings
How to reset password using self-service password reset
How To Setup a Personal Hotspot on your iPhone or iPad
How To Setup Browser Homepage
How to stop syncing document libraries in OneDrive
How to turn Windows 10 into a wireless display
How to Zip and Unzip files
Import Photos From External Device With Windows 10
Integrate your phone with Windows 10
Keep your laptop on with the lid closed on Windows 10
Keyboard Shortcuts
Linking your phone to Windows
Microsoft Teams Rooms
Microsoft Teams Screen Share and Remote Control
Multiple users in Edge and Chrome
Office 365 Advanced Spam Filter
Organizing your desktop
Outlook Search
Quick Access in Windows 10
Register for Passwordless Authentication - Microsoft Authenticator
Report Junk Message in Outlook
Set Up Email On Mobile Device
Sharing Teams meeting with external users
Snap Feature on Windows
Suspicious emails and how to identify them
The Windows 10 Taskbar
UTBox - Sending and receiving faxes by email
View and Manage installed add-ins to Microsoft Office
Virtual Desktop in Windows
What is Two Factor Authentication
Windows 10 Power modes
Windows 10 Quick Assist
Windows 10 Touchpad Gestures
Windows 10’s Timeline
Windows Search
Working with Follow Up flags in Outlook
Working with Follow Up Flags in Outlook

Apps

Add a shared mailbox to Outlook mobile
Add and remove group members in Outlook
Block senders or unblock senders in Outlook
Change default email - Outlook
Change or set the default font in Outlook
Check your Printed Document History
Create a task from a Teams message
Creating Applications and Shortcuts for Websites
How to Change Default Sound Output Device in Windows 11/10
How to Compress a PDF file and make it smaller
How to deactivate license
How to Install Office 365 on Additional Devices
How to reply to mail sent to the shared mailbox
How to set Adobe as default PDF viewer on Windows 10
How to test print on Windows 10
How To Update Windows 10 to the Anniversary Update
How to use MyGlue
How to use ThreatLocker
Importing passwords to MyGlue
Install Exclaimer Agent (macOS)
Install Exclaimer Agent (Windows)
Install MyGlue extension in Microsoft Edge and Chrome
Log out of iPad Office Application
Make someone a team owner in Teams
Outlook for Windows Gets External Mail Tagging
Rodin Control
Share Power BI reports
Slow Printing/Issues with Printing in Adobe
Snip & Sketch
Snipping Tool
Turn an add-in off for Outlook for Windows
Turn of Sharepoint comment notifications
View Global Address Book

Rodin Voice

3CX Desktop App – How to change Audio settings
3CX Hotdesking - Logging In and Logging Out
3CX Mobile Application – How to perform a Call Transfer
3CX V18 and Microsoft Single Sign On (SSO)
Add 3CX Contact
Big Button Handset (Model MBIT BB100) - Setting up Speed Dials
Configuring Holidays in 3CX
How to install the new 3CX Windows Desktop App
New 3CX Client and Desktop App – 3CX V18
Rodin Voice - Configuring Holidays in 3CX
Xelion 8 Android APP
Xelion 8 iOS app
Xelion 8 Windows App
Xelion Feature Spotlight Videos
Xelion – Call Parking with Yealink Desk Phones

Rodin Internal

Articles coming soon

OneDrive

Fix OneDrive sync problems
How to add a shortcut to shared folders in OneDrive
How to add an account in OneDrive
How to do backups
How to edit sharing permissions for OneDrive or SharePoint files or folders
How to Pause and Resume sync in OneDrive
OneDrive see files shared with you
OneDrive Share Files and Folders
Restrictions and limitations in OneDrive and SharePoint
Scan to OneDrive with PaperCut for the first time
See who a file is shared with in OneDrive or SharePoint
What do OneDrive icons mean

Something Else?

Barracuda Cloud Archiver Email Restore Guide
BitTitan user experience
Can't find what you are looking for?
Change computer's name on a Mac device
Cleaning the document feeder glass assembly for marks on the page when copying
Clear Chrome History
Connect to a network printer
Copier/Print section
Find your computer or device name on an Apple device
Forget Wi-Fi connection in Windows 10
How to clear cache and cookies in Microsoft Edge
How to export and save Chrome bookmarks
How to keep a MacBook on when lid is closed
How to swap the Fn (Function) and Ctrl (Control) keyboard keys – Lenovo
How to update browser to the latest version
Mark up PDF files in Microsoft Edge
Pinhole reset button on Lenovo devices
Protect yourself from spam & phishing attacks
Recover lost or deleted files (Previous Versions)
Remove account from Android
Set up Self Service Password Reset
Set up taskbar notification area
Sophos Firewall: Configure SSL VPN for Android devices using OpenVPN
Turn Bluetooth ON or OFF in Windows
Use Internet Explorer Compatibility Mode
Using Sophos Connect VPN Client
UTBox - Sending and receiving faxes by email

Teams Calling

MS TEAMS - ADD SOMEONE TO A CALL
MS TEAMS - ANSWER A CALL
MS TEAMS - CALL FORWARDING GROUPS AND SIM RING
MS TEAMS - CALL PARK
MS TEAMS - CALLING FROM CALL HISTORY
MS TEAMS - CALLING FROM CHAT
MS TEAMS - CHECK YOUR VOICEMAIL
MS TEAMS - CONFIGURE VOICEMAIL
MS TEAMS - CONTACTS
MS TEAMS - CREATE A TEAM CALL GROUP
MS TEAMS - LOGGING IN AND OUT OF CALL QUEUES
MS TEAMS - MANAGE YOUR CALL SETTINGS
MS TEAMS - MANAGING CALLS FROM A CALL QUEUE
MS TEAMS - MERGE CALLS
MS TEAMS - MULTIPLE CALLS
MS TEAMS - MUTE/UNMUTE
MS TEAMS - PLACE A CALL
MS TEAMS - PLACE A CALL ON HOLD
MS TEAMS - QUICK REFERENCE GUIDE
MS TEAMS - SETTING UP AUDIO
MS TEAMS - SIGN-IN TO TEAMS DESKTOP
MS TEAMS - TRANSFER TO A CALL QUEUE
MS TEAMS - VIDEO CALL
MS TEAMS CALLING - GETTING STARTED WITH CALLING
MS TEAMS – TRANSFER A CALL
MS TEAMS- BLOCK A NUMBER

Popular Articles

Setting up Dual Monitors
What is Microsoft Teams
Microsoft Bookings
Configuring Holidays in 3CX
Register for 2FA - Microsoft Authenticator

Newest Articles

Office 365 Archive Mailbox
Accessing BitLocker Recovery Key through Intune Company Portal
Xelion Feature Spotlight Videos
3CX Hotdesking - Logging In and Logging Out
Xelion – Call Parking with Yealink Desk Phones

Recently Updated Articles

How to open and use a shared mailbox in Outlook
Pinhole reset button on Lenovo devices
MS TEAMS - CALL FORWARDING GROUPS AND SIM RING
How to Install Office 365 on Additional Devices
Turn of Sharepoint comment notifications

WOLLONGONG

45 Auburn Street,
Wollongong NSW 2500

PARRAMATTA

150 George Street,
Parramatta NSW 2150

SYDNEY

476-478 George Street,
Sydney NSW 2000

BRISBANE

Level 18, 324 Queen St.
Brisbane QLD 4000

MELBOURNE

171 Collins St.
Melbourne VIC 3000

2026 Rodin Business Services |
Privacy Policy

Facebook-f Linkedin-in

Are you a customer? There are even more articles available in the Customer Knowledgebase.