At RODIN, we make the helpdesk available to everyone in the organisation and anyone can log a ticket 24 hours a day, 7 days a week. Helpdesk issues can range from the standard password reset, through to more complex networking or hardware related issues.
By engaging our helpdesk services, you continue to streamline your systems and have access to the best experts to efficiently troubleshoot and resolve any issues that may arise.
Visibility is one of the key benefits from our helpdesk tool, including monthly reporting showing trends such as ticket types, and response times.
With our dedicated online portal, you’re able to log tickets and track their progress in real-time, providing high levels of visibility across the organisation. You’re also able to see a summary of all open tickets, along with their status and priority.
Support to your environment is available via a multitude of channels, including phone, email, remote control or in person. Escalation points are incorporated into the helpdesk service agreement, ensuring the right people within your organisation know exactly what is going on before something becomes a business critical issue.
Helpdesk support can be integrated into your environment a variety of ways, whether it be providing full helpdesk support, or allowing you to leverage our best in class ticketing system for self management with escalation points into RODIN for specialist support. It’s all about the finding the best support levels that work and support your organisation.
With high levels of staff retention within RODIN we are able to offer consistent levels of service and invest regularly in staff skills development. This, in turn, results in ongoing high quality service levels into your organisation as the support staff become highly integrated with your systems and staff over time.